Setting the Standard: SCA Leads Development of National Code of Ethics

As the peak body representing the strata industry across Australia and New Zealand, Strata Community Association (SCA) recognises that meaningful progress in our sector requires a strategic, collaborative approach grounded in robust governance. That is why one of the key priorities of our 2024 to 2026 Strategic Plan is the development and enforcement of a National Code of Ethics, a unified, evidence-based framework to guide and elevate ethical practice across our sector.

This initiative reflects a shared commitment across all SCA regions in Australia and New Zealand to develop best practice and ensure the industry continues to evolve in ways that support lot owners, managers, suppliers, and community stakeholders alike.

We are proud to be undertaking this work as a forward-looking investment in the future of the strata profession and a reaffirmation of the standards our communities expect and deserve.

Progress That Drives Standards

As strata schemes grow in complexity and scale, so too does the need for robust ethical governance. The expectations of residents, the responsibilities of managers, and the regulatory requirements across jurisdictions all highlight the importance of a clear and consistent ethical foundation. SCA is committed to leading this conversation and raising the bar for what constitutes professional, trustworthy strata management.

The new Code of Ethics is not a stand-alone policy. It is a cornerstone of a wider governance reform program that will influence business models, decision-making processes, transparency practices, and community engagement across the strata landscape.

A Rigorous and Independent Process

To ensure this initiative is grounded in research and best practice, SCA has engaged independent consultants Centium Pty Ltd to lead the review and development process.

Phase one began with a thorough review of SCA’s existing governance infrastructure, including current codes of conduct, conflict of interest guidelines, complaints management processes, constitutions, and risk frameworks. This has provided a strong foundation for building a more cohesive and enforceable ethical model.

Centium is now in the midst of a comprehensive stakeholder engagement program. Tailored surveys have been developed for five key audiences: strata managers, business owners, service providers, lot owners, and industry stakeholders such as regulators and professional associations. These consultations are designed to capture insights on current ethical challenges, expectations around service models, and opportunities to embed transparency and accountability into daily operations.

In parallel, Centium is analysing ethics frameworks from related sectors, law, engineering, and accounting to benchmark against national and international standards. This ensures that SCA’s new framework will align with the expectations placed on other trusted professions.

Deliverables That Drive Change

The Code of Ethics project is focused on more than just theory. It will deliver a suite of practical tools and frameworks to support both professionals and community members. These include:

• A National Code of Ethics that defines and enforces minimum standards for professional conduct
• A Best Practice Guide on Conflicts of Interest, with real-world case examples
• A new training program to ensure all professionals understand and apply the Code consistently
• A compliance and complaints panel structure to provide enforcement and oversight
• An owner education toolkit to help communities understand how ethical service models support better outcomes
• A comprehensive risk register to guide governance improvements at the business level

The Code will address pressing issues such as commission-based remuneration, fiduciary duties, disclosure practices, and ethical procurement. It will support strata managers in navigating conflicts of interest while promoting transparency in service delivery.

Leadership Through Action

SCA’s commitment to this initiative is clear. We understand that ethics and governance are not static concepts. They must evolve with the sector, guided by evidence and driven by purpose.

As Alisha Fisher, CEO of SCA Australasia, explains:

“This Code is about strengthening the profession we believe in—one that deserves community trust and professional recognition. It is built on evidence, not assumption, and it will be enforceable, not just aspirational.”

“Ethical leadership is not a marketing slogan. It is a professional responsibility, and this project sets a clear expectation for the future of our sector.”

This approach is not only about identifying risks. It is about defining the path forward for a more accountable and trusted industry, one that respects the responsibilities we carry as professionals managing homes, assets, and communities across the country.

What Happens Next

The draft Code of Ethics is scheduled for circulation to state and national boards and feedback will be incorporated into the final version, which will be supported by comprehensive training materials and governance tools by mid-year.

SCA is calling on all members to contribute to this process. The surveys are open, and additional workshops and discussion forums will be held in the coming weeks.

This is not just a governance review. It is a sector-wide transformation, built on collaboration, driven by accountability, and designed to secure the long-term credibility and success of our industry.

Together, we are setting the standard. Together, we are shaping the future of ethical strata management.

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